I’m responsible for all the production in the round can department. We’re running 16-hour long days in 2 shifts. We have two lines. We have two machines, two of the Seal-Spouts.
I’ve been with the company for nearly 30 years. When I first came here, we had a totally different mechanism that would insert our spouts, and that was pretty much of a nightmare. We had to make our own spouts and all that. About two to three years after I got here, the Seal-Spouts went in, and one of the best moves I ever made. That was about 1983.
Up until about three months ago we’ve had both original machines that we installed in ’83 or ’84. We just replaced one with an upgraded model probably three months ago. So that’s about 25 years of usage and they’re still going strong. In fact, the machine speed surpasses what we need.
They’re very reliable with the spouts, too. We’ve never run out of them. Reordering the materials has always been easy.
After 25 years and still going strong, the machine maintenance has been fairly problem-free. It’s just normal wear and tear on the machine. You have to change parts, and sometimes things get jammed and we may be down for a few minutes, but they’re very reliable.
Seal-Spout’s very reliable, too. If we have any problems, we’re probably 4½ - 5 hours away, but they make every attempt to get somebody here if we have a major problem, and they send people for tech support whenever we need them. And their mechanics-the techs they send out- are more knowledgeable than you can really believe. They build their own machines, so they know what’s going on. I couldn’t ask for more.
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“Frank was available with online procedures about how to resolve the issue and if it didn’t resolve at that point, he would send one of his service techs out here right away... and they aren’t even in the same state.”